Terms of service

Effective date: May 7, 2026
Last updated: May 7, 2026

These Terms of Service ("Terms") form a legally binding agreement between you and ReproRemind LLC ("ReproRemind," "we," "us," or "our") and govern your access to and use of the ReproRemind website, applications, and services (collectively, the "Service"). Please read them carefully. By creating an account, accessing, or using the Service, you agree to be bound by these Terms and by our <a href="https://reproremind.com/privacy">Privacy Policy</a> and <a href="https://reproremind.com/sms-policy">SMS Policy</a>.

If you are using the Service on behalf of a business, ranch, veterinary practice, or other organization, you represent that you have authority to bind that organization, and "you" refers to both you and the organization.

1. Eligibility

• You must be at least 18 years of age and capable of forming a binding contract.
• You must provide accurate, complete, and current information when creating an account.
• If you are accessing the Service from outside the United States, you do so at your own initiative and are responsible for compliance with local laws.
• You may not use the Service if you are barred from doing so under applicable law or have previously been removed from the Service for cause.

2. Account registration and security

• You are responsible for safeguarding your login credentials and for all activity that occurs under your account.
• You agree to notify us promptly at support@reproremind.com if you suspect unauthorized access.
• We strongly recommend enabling two-factor authentication, available in Settings.
• One person, one account. Sharing a single login among multiple individuals is prohibited; invite team members and consultants instead.

3. The Service

ReproRemind is a focused reproductive workflow tool for cattle breeders. It captures breeding events, generates protocol-driven follow-up tasks, sends reminders by email and SMS, supports collaboration with vets and repro experts, and produces reproduction-focused reports. ReproRemind is not a full ranch-management platform and is not intended to replace cattle inventory, financial, or pasture-management systems.

ReproRemind is not a veterinary service and does not provide veterinary, medical, or animal-husbandry advice. Always consult a licensed veterinarian or qualified repro expert for animal-health decisions.

4. Plans, pricing, and billing

4a. Free plan

The Free plan is permanent. There is no time limit. The Free plan is the trial — try it, learn it, and use it as long as it serves your operation. The Free plan supports up to 10 cows and email reminders. It does not include SMS messaging. No credit card is required to register on the Free plan.

4b. Paid plans

Paid plans (Starter, Ranch, Operation, and Custom) are billed monthly or annually in advance via Stripe. Current pricing, head caps, and included features are listed on the <a href="https://reproremind.com/pricing">pricing</a> page. Annual subscriptions receive a discount equivalent to two months free. Custom-priced operations (over 750 head) are billed under a separate written agreement.

4c. Payment terms

• All fees are stated in U.S. dollars and exclusive of taxes. You are responsible for any sales, use, VAT, or similar taxes assessed by your jurisdiction.
• Subscriptions auto-renew at the end of each billing period until you cancel.
• You authorize ReproRemind, through Stripe, to charge the payment method on file at each renewal.
• If a payment fails, we will attempt to retry the charge over the following 14 days. If payment is not collected, your account moves to read-only access (see §4f).

4d. 30-day money-back guarantee

Every paid plan carries a 30-day money-back guarantee. If you decide ReproRemind isn't right for your operation within 30 days of your first payment on a paid plan, email support@reproremind.com and we will refund the most recent charge in full. The guarantee applies to the first paid charge only and does not extend to later renewals. Refund requests submitted more than 30 days after the charge are not eligible for refund. We reserve the right to deny refund requests that appear to be made in bad faith or that constitute repeated abuse of the policy (e.g., signing up, requesting a refund, and signing up again).

4e. Upgrading and downgrading

You may upgrade or downgrade your plan at any time from /settings/billing. Upgrades take effect immediately and are prorated. Downgrades take effect at the end of the current billing period. Cancellations follow the same end-of-period rule; we do not pro-rate refunds for partial periods (the 30-day money-back guarantee in §4d is the exception).

4f. Lapsed accounts

If your subscription lapses (cancellation, non-payment, or expiration), your account moves to read-only access. You can still log in, view records, run reports, and export your data as CSV or PDF. You cannot create or edit cows, events, or tasks until billing is reactivated. We do not delete data automatically. After 90 days of lapsed status we may begin retention cleanup with at least 30 days advance notice by email.

4g. Price changes

We may adjust pricing for new and renewing subscriptions. We will give existing paid customers at least 30 days written notice (by email) before any price change affects their subscription. You may cancel during the notice period without penalty if you do not accept the new price.

5. Acceptable use

You agree not to:

• Use the Service to send SMS messages to recipients who have not opted in, or in any manner that violates the Telephone Consumer Protection Act, CAN-SPAM, or similar laws.
• Resell, sublicense, white-label, or commercially exploit the Service or any of its components without a separate written agreement with ReproRemind.
• Reverse-engineer, decompile, disassemble, or attempt to derive source code from the Service, except to the extent expressly permitted by applicable law.
• Probe, scan, or test the vulnerability of the Service, or breach or circumvent any security or authentication measure, except as part of a coordinated disclosure to support@reproremind.com.
• Attempt to access another tenant's data, scrape data, or use automated means to access the Service in a way that imposes disproportionate load.
• Upload viruses, malware, or any code or content designed to harm the Service or its users.
• Use the Service to harass, defame, threaten, or otherwise harm any person.
• Use the Service to violate any applicable law, including animal-welfare laws and export-control laws.
• Bypass, manipulate, or fraudulently obtain free, trial, refund, or discount eligibility (including the 30-day money-back guarantee).

6. SMS messaging and TCPA

SMS reminders are an opt-in feature available on paid plans. By providing your mobile number and checking the SMS-consent box, you provide express written consent to receive recurring text messages from ReproRemind for the purposes described in our <a href="https://reproremind.com/sms-policy">SMS Policy</a>, including breeding-day reminders, calving-watch alerts, missed-step alerts, and account/security notices. Consent is not a condition of purchase. Reply STOP to opt out, HELP for help. Message and data rates may apply. Message frequency varies based on your activity.

7. Your data and content

7a. Ownership

You retain all rights, title, and interest in and to the data you submit to the Service ("Customer Data") — including cow records, breeding events, calving records, photos, notes, custom event types, protocols, and reports. You grant ReproRemind a limited, non-exclusive, worldwide license to host, store, transmit, display, and process your Customer Data solely as necessary to provide and improve the Service for you.

7b. Portability

You may export your Customer Data as CSV (cows, events, tasks) or PDF (reports) at any time, including after cancellation, while your account is in read-only or active state, using the in-app export tools.

7c. Backups

We maintain backups for disaster-recovery purposes. Backups are not a substitute for your own export of records you consider critical. We do not guarantee data restoration from any specific point in time and are not liable for data loss to the extent permitted by law (see §13–14).

7d. Aggregated and de-identified data

We may use aggregated and de-identified information derived from Customer Data to operate, secure, and improve the Service, and to publish industry-level insights, provided that such information cannot reasonably be used to identify you, your operation, or any individual animal.

8. Intellectual property

The Service, including its software, design, trademarks, and content (other than Customer Data), is owned by ReproRemind and protected by United States and international intellectual-property law. We grant you a non-exclusive, non-transferable, revocable right to access and use the Service in accordance with these Terms. Nothing in these Terms transfers ownership of any ReproRemind intellectual property to you.

"ReproRemind" and the ReproRemind logo are trademarks of ReproRemind LLC. You may not use them without our prior written consent, except for fair use that accurately identifies our Service in compliance with applicable trademark law.

9. Vet and repro-expert collaboration

• Vets and repro experts may use ReproRemind without charge when invited as a consultant on a paid breeder's domain.
• A consultant's access is scoped to the domains that have invited them. They cannot view or export data from other domains.
• The breeder controls and may revoke a consultant's access at any time.
• Consultants must hold a valid license or credential where applicable and must abide by these Terms in their use of the Service.

10. Third-party services

The Service depends on third-party providers including Stripe (billing), Twilio (SMS), and AWS (hosting). Your use of those providers' services through ReproRemind is subject to their respective terms and privacy policies. We are not responsible for the acts or omissions of third-party providers, but we choose vendors carefully and require contractual data-protection commitments from each.

11. Modifications to the Service

We may add, remove, or change features at any time. We will not materially reduce the core functionality of a paid plan during a paid term without notice and a reasonable transition path. We may issue a refund or pro-rated credit at our discretion if we discontinue a feature you specifically rely on.

12. Termination

• You may cancel at any time from /settings/billing or by emailing support@reproremind.com.
• We may suspend or terminate your account if you materially breach these Terms, fail to pay fees, use the Service unlawfully, or expose ReproRemind, other users, or the public to harm. Where practicable we will give prior notice and an opportunity to cure.
• Upon termination, your right to use the Service ceases. The provisions of §§4d, 5, 7, 8, 12–20 will survive termination.

13. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REPROREMIND DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND COURSE OF DEALING. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT REMINDERS WILL BE DELIVERED AT THE EXACT TIME OR DATE EXPECTED; OR THAT DATA WILL BE PRESERVED OR RECOVERABLE FOLLOWING ANY EVENT.

REPROREMIND IS A WORKFLOW TOOL. IT DOES NOT PROVIDE VETERINARY, ANIMAL-HUSBANDRY, BREEDING, OR INVESTMENT ADVICE. ANY DECISION YOU MAKE BASED ON INFORMATION IN OR FROM THE SERVICE IS YOUR OWN RESPONSIBILITY. ALWAYS CONSULT A LICENSED VETERINARIAN OR QUALIFIED EXPERT FOR ANIMAL-HEALTH DECISIONS.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL REPROREMIND OR ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, COST OF SUBSTITUTE GOODS OR SERVICES, OR LOSS OF LIVESTOCK OR BREEDING-PROGRAM VALUE, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ALL EVENTS, OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100) OR (B) THE TOTAL FEES YOU HAVE PAID TO REPROREMIND IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE LIMITATIONS IN THIS SECTION APPLY WHETHER THE CLAIM IS BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN THOSE JURISDICTIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

15. Indemnification

You agree to defend, indemnify, and hold harmless ReproRemind, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service in violation of these Terms or applicable law, (b) your Customer Data or the rights ReproRemind exercises in it under these Terms, (c) your use of the SMS feature in violation of the TCPA or similar laws, or (d) your violation of any third party's rights. We will provide reasonable notice and cooperation, and you may not settle any claim that imposes obligations on ReproRemind without our prior written consent.

16. Force majeure

Neither party will be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including acts of God, natural disasters, pandemics, war, terrorism, civil unrest, government action, labor disputes, internet or telecommunications outages, or failures of upstream providers (including Stripe, Twilio, or AWS).

17. Governing law

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws principles. Subject to §18 (Dispute resolution), the state and federal courts located in Travis County, Texas have exclusive jurisdiction over any matter not subject to arbitration. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

18. Dispute resolution and arbitration

Most concerns can be resolved quickly by contacting support@reproremind.com. If we cannot resolve a dispute informally within 30 days, you and ReproRemind agree to resolve any controversy or claim arising out of or relating to these Terms or the Service through binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The seat of arbitration is Travis County, Texas; the arbitration may be conducted by telephone or video at the parties' option. Judgment on the award may be entered in any court of competent jurisdiction.

CLASS-ACTION WAIVER: Each party may bring claims against the other only in an individual capacity, not as a plaintiff or class member in any class or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

Either party may bring an individual action in small-claims court instead of arbitration. Either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual-property rights.

You may opt out of this arbitration agreement and class-action waiver by emailing support@reproremind.com with the subject line "Arbitration Opt-Out" within 30 days of first agreeing to these Terms. Opting out has no effect on any other portion of these Terms.

19. Changes to these Terms

We may update these Terms from time to time. We will post the updated version with a new "last updated" date and, for material changes affecting paid customers, notify you by email at least 30 days before the change takes effect. Your continued use of the Service after the effective date constitutes acceptance. If you do not agree to the updated Terms, you must cancel your account before the change takes effect.

20. Miscellaneous

• Entire agreement: these Terms, together with the Privacy Policy and SMS Policy, constitute the entire agreement between you and ReproRemind regarding the Service and supersede any prior agreement on the subject.
• Severability: if any provision is held unenforceable, the remaining provisions will remain in full force.
• No waiver: our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment: you may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of assets.
• Notices: we may give notice by email to the address on your account or by posting in the Service. You may give notice to ReproRemind at support@reproremind.com or to the mailing address below.
• Headings: section headings are for convenience only and have no legal effect.
• Independent contractors: nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and ReproRemind.

21. Contact

ReproRemind LLC
Attn: Legal
[mailing address line 1]
[mailing address line 2]
Email: support@reproremind.com