Support

reproRemind is built and run by a small team. Pilot accounts get hands-on help; everyone else gets the same email channel and the same fast response.

Where to reach us

• Email: support@reproremind.test
• Security: security@reproremind.test

Response times

• Pilot accounts (first 3-10 ranches): same business day, plus a weekly feedback call.
• Paid plans: within 1 business day, Mon-Fri, US Central.
• Free plan: best-effort, usually within 2 business days.

Onboarding help

Getting your first CSV in is the only step that takes more than five minutes. Pilot ranches get that done with us on a 30-minute call — bring a sample herd file or last year's spreadsheet, and we'll walk through cleanup and import together.

Status

We post outage and maintenance notices to support@reproremind.test before the work begins. There is no public status page yet; if your account looks broken, email us and we will tell you whether the system is up.

What we cannot help with

We are not veterinarians. ReproRemind tracks what you and your vet decide; it does not give medical advice. For reproductive medicine questions, ask your repro expert.